ESSolutions
Online reservation systems, real-time occupancy management and digital guest experience — designed for boutique hospitality in the Dominican Republic.
The problem
OTAs like Booking.com charge 15-25% per reservation. For a boutique hotel with RD$10M annual bookings, that's RD$1.5-2.5M lost in commissions. Plus, you don't control the guest relationship — Booking keeps the email, blocks you from remarketing, and the loyal guest ends up preferring "their" Booking account over your brand.
The solution
We build a direct booking system with your brand, integrated with your PMS (Cloudbeds, Opera, Mews) or standalone if you don't have one. WhatsApp check-in with automatic digital key delivery, real-time occupancy dashboard and remarketing campaigns to loyal guests. Result: 30-50% of bookings come direct, saving six figures yearly in commissions.
What's included
Real-time availability, custom packages and direct-booking discounts vs OTAs.
Pre-check-in 48h before with docs, room assignment and digital key delivery.
Live view: occupancy per night, ADR, RevPAR, guest segmentation and forecast.
Stripe or Azul for USD/DOP payments, authorizations, tokenization and automated refunds.
Automatic emails and WhatsApps for service upsell (spa, transfers, dinners) before arrival.
Post-checkout survey routes positive reviews to Google/TripAdvisor and negatives to your inbox.
FAQ
We design a demo of your direct booking channel in 48 hours.
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